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Customer Success

We are your team of advocates and ion platform experts, here to help you learn and be successful.

Picking Your Quick Start

We’ll help you find the right template for your content goals and objectives.

Strategy, Creative & Technical Services

Bring our team of experts in as your partner to create and launch interactive content.

Training Planning & Consultation

Discuss your ion platform users’ goals and aptitude, and plan your training curriculum.

In-platform Live Chat & Help

Receive real-time platform help from product specialists via chat or email.

New to ion?

We offer:

  • Onboarding support for new customers
  • Training courses and on-demand live training support for any level of user
  • Integration and data export support
  • Project-based and ongoing creative and technical services

Get Support

Browse support material for features available within your console.

Support

Training Resources

Enroll in courses at our learning and training center, ion U! Our courses are quick and high-impact, designed to let you learn ion at your own pace, using on-demand videos and practice exercises. Reach out to your ion account manager or to:
ionu@scribblelive.comto enroll in courses today!
Already completed your ion U courses & have specific questions? Give us a shout, and our support team will host a one-on-one session with you to get your questions answered and you back building in ion.

TRAINING PLANNER

Which ion Training is Right for You?

Answer two quick questions and get a recommendation on which training path is your perfect fit.

Content Planning Resources

Need ideas for what piece to do next?

Try our Interactive Content Idea Generator

Will the content be valuable?

Try our Content Value Assessment

What types of content should be your focus?

Try our Interactive Content Solution Finder

Get in touch and get a personal tour.

Get a personal tour through any or all of these tools!

Webinar Events

Explore interactive content best practices, customer success spotlights, and how-to webinar content.

Webinar Events

Everything we do revolves around you.

At ion, we continuously reach for the stars to bring you the best service, training, and support. We are dedicated to helping make your interactive content program a stellar success!

Customer Success

Your team to coach, guide and nurture your long-term success using ion. Whether you are a brand new ion customer, or a long-timer that is using ion creative and strategic services, we will be your go-to, day-to-day contacts for getting maximum value from your ion software.

Product Experience

Anything and everything platform related, that’s us. You’ll see us in the chat window in the platform, and hear from us when you reach out for support. Come to us with your ion platform questions, anytime you need help, or to talk trainings.

Customer Services

The team here to support your content strategy, creative and technical services. We love talking to you about your goals and plans for ion, and offering our services to help you reach those goals and realize maximum value from your ion content.

Meet the Team

Meet the ion Customer Success and Product Experience team!
We are based in ion’s Boca Raton, Florida headquarters and we share a mission to help you maximize your success with interactive content in ion.

Audrey Ross
VP of Customer Success

Carlos Ramos
Director of Customer Success

Brittany Patterson
Director of Customer Operations

Dave Kavalsky
Director of Support Services

Parth Madhubhai
Customer Success Manager

Brittany Kerr
Senior Customer Success Manager

Max Weissler
Lead Customer Support Engineer

Jessenia Azcue
Customer Success Manager

Alexa Wilson
Customer Success Coordinator

Contact Us Need

help? We’ve got you covered!

Chat with our team live in your ion platform. We’re there for you from 9am-6pm ET

Get Quick Start strategy and advice from our team of platform experts

Get Advice

Fix an issue or get technical help. We’ve got you covered.

Get Help